Contact us

How may we serve you?

Service excellence, hospitality, and grace are in the fabric of our organization. Our dedicated team is here to answer any of your questions.

• Member Services: Staffed by skilled representatives who serve plan members by answering questions, assisting with benefits enrollment, and more
• Employer Services: Supports human resources staff with communicating and facilitating changes, administering benefits, and more
• Advocacy Team: Serves members with unique or complex circumstances, addressing escalated matters by working closely with our team and our vendor partners to ensure a resolution

Ways to contact us

Call us

Our call center is available to serve you Monday through Friday, 8:30 a.m. to 6 p.m. ET.

800-PRESPLAN (800-773-7752) (TTY: 711)*
Outside the United States: 215-587-7200
Fax: 215-587-6215

Email us

Members and employers can send us an email at memberservices@pensions.org.

If you have a general inquiry about the Board of Pensions, email info@pensions.org.

Send us mail

Correspondence can be mailed to:

The Board of Pensions of the Presbyterian Church (U.S.A.)
2000 Market St.
Philadelphia, PA 19103-3298

Español

Los representantes de habla hispana de la Junta de Pensiones están disponibles de lunes a viernes, de 8:30 a.m. a 6 p.m. hora del este. Para obtener ayuda, llame al 800-PRESPLAN (800-773-7752) (TTY: 711)* o, si está fuera de los Estados Unidos, llame al 215-587-7200.

한국어

월요일부터 금요일 동부시간 오전 8시 30분부터 오후 6시까지 여러분을 도와드리고 있습니다.
미국 내에서 전화할 경우: 800-773-7752 (TTY:711*), 해외에서 전화할 경우: 215-587-7200
팩스: 215-587-6215

*For more information about using TTY, visit the Federal Communications Commission. Para obtener más información sobre el uso de TTY, visite la Comisión Federal de Comunicaciones. TTY 사용에 대한 자세한 내용을 보려면 연방통신위원회(Federal Communications Commission)를 참고하십시오.

Specialized service for congregations Our Church Consultants serve church employers and mid councils with personalized assistance and guidance. Connect with the Church Consultant for your region today. Interested in offering our benefits? We partner with both congregations and affiliated employers to offer the Benefits Plan of the Presbyterian Church (U.S.A.). Learn more about how we can best meet your and your employees' needs.

Contact a service provider

You can contact service providers who partner with the Board of Pensions to administer the Benefits Plan directly.

If you are enrolled in the PPO, EPO, or HDHP medical option and have questions about your medical or prescription drug benefits, contact Quantum Health.

If you have questions about your Humana Group Medicare Advantage PPO plan, contact the Humana Customer Care team at 855-273-0021 Monday through Friday, 8 a.m. to 9 p.m. ET, or visit the Humana Board of Pensions website.