Service providers

Service providers partner with the Board of Pensions to administer the plans and programs of the Benefits Plan. If you need to get in touch with a service provider, you can find contact information on this page. To contact the Board of Pensions, visit the Contact Us page.

Service Service provider Contact information

Medical Plan (active members): PPO, EPO, and HDHP options, including

  • behavioral health/substance use disorder network and claims information
  • inpatient emergency hospital admission (including behavioral health/substance use disorder)
  • precertifying care when required
Quantum Health855-497-1237
Medical coverage (retired members): Humana Group Medicare Advantage PPO plan Humana Customer Care team

855-273-0021 (TTY: 711)
Humana Board of Pensions website

Employee Assistance PlanCigna  866-640-2772
Cigna website
Employer ID: pcusa
Emergency medical services outside the United States (general)

BCBS Global (Highmark; if you're enrolled in the PPO, EPO, or HDHP)

International SOS Assistance Inc.

(call collect from outside the United States)


(call collect from outside the United States)
International SOS website
Membership number: 11BCMA000136             

Prescription drugs (active members)
Express Scripts800-344-3896 or Quantum Health at 855-497-1237 for personalized support (active and disabled members enrolled in the PPO, EPO, or HDHP)
Express Script website
Prescription drugs (retired members)
Humana Customer Care team
855-273-0021 (TTY: 711)
Humana Board of Pensions website
Teladoc website
Vision eye exam benefit
Vision eyewear coverage 

VSP website

Flexible spending accounts and health savings accountsFurther800-859-2144
Further website
Dental Plan Aetna

PPO/PDN with PPO II Doc Find 
DMO Doc Find

Retirement Savings Plan Fidelity Investments

SCP Treasurer Assistance
800-343-0860 (phone)
877-330-2476 (fax)
Fidelity website
Plan #57887

800-917-4369 (phone)
Disability benefits (Death and Disability, Temporary, and Long-Term plans)Lincoln Financial Group888-970-2487
Death benefits (Death and Disability and Term Life plans)Board of Pensions800-773-7752 (800-PRESPLAN)
Pension benefitsBoard of Pensions800-773-7752 (800-PRESPLAN)