Service providers

Service providers partner with the Board of Pensions to administer the plans and programs of the Benefits Plan. If you need to get in touch with a service provider, you can find contact information on this page. To contact the Board of Pensions, visit the Contact Us page.

Service Service provider Contact information
Medical/behavioral health/substance use disorder network and claims informationHighmark Blue Cross Blue Shield 888-835-2959
Highmark website
Inpatient emergency hospital admission (including behavioral health/substance use disorder) Highmark Blue Cross Blue Shield 888-835-2959
Employee Assistance PlanCigna  866-640-2772
Cigna website
Employer ID: pcusa
Prescription drugs Express Scripts800-344-3896 (active and disabled members)
877-856-4694 (Medicare Supplement members)
Express Script website
24-hour nurse line Highmark Blue Cross Blue Shield 888-835-2959
​Telemedicine​Teladoc​800-835-2362
Tobacco-free livingIgnite Your Life Call to Health website
​Vision eye exam benefit ​VSP

​800-877-7195
VSP website

​Flexible spending accounts and health savings accounts​Further​800-859-2144
Further website
Dental Plan Aetna

877-238-6200
PPO/PDN with PPO II Doc Find 
DMO Doc Find

Retirement Savings Plan Fidelity Investments 800-343-0860 (phone)
877-330-2476 (fax)
Fidelity website
Plan #57887
Disability Lincoln Financial Group888-970-2487
Death benefits Board of Pensions800-773-7752 (800-PRESPLAN)
Vision eyewear coverage VSP 800-877-7195
VSP website

Precertification

Service Provider Contact Information
  • Medical/surgical inpatient hospital admissions
  • Behavioral health/substance use disorder inpatient admissions or facility-based treatment
  • Scheduled outpatient imaging, excluding X-rays, ultrasounds, and nuclear stress tests
  • Bariatric procedures, including gastric bypass
Highmark Blue Cross Blue Shield 888-835-2959

International care information

Service Provider Contact Information
Emergency medical services outside the United States (general)

BCBS Global (Highmark)

804-673-1177
(call collect from outside the United States)

International SOS Assistance Inc. 215-942-8226
(call collect from outside the United States)
International SOS website
Membership number: 11BCMA000136