Language access information

The Medical Plan provides

• free aids and services to people with disabilities so they can communicate effectively with the Board of Pensions, such a
• qualified sign language interpreters; and
• written information in other formats (including large print, audio, and accessible electronic formats); and
• free language services to people whose primary language is not English, such as
• qualified interpreters; and
• information written in other languages.

If you need these services, contact the Civil Rights Coordinator at the Board of Pensions. (See contact information under Grievance, below.)

Grievance

If you believe that the Board of Pensions has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or gender, you can file a grievance with the Board of Pensions. You can do so in person or by mail, fax, or email. If you need help filing a grievance, the Civil Rights Coordinator is available to help you.

Civil Rights Coordinator
2000 Market Street
Philadelphia, PA 19103-3298

800-773-7752 (800-PRESPLAN)
Fax: 215-587-6215

Email: memberservices@pensions.org  

Civil rights complaint

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. You can file electronically, through the Office for Civil Rights Complaint Portal, or by mail or phone at

U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201

800-368-1019; 800-537-7697 (TTY)

Complaint forms are available electronically.

ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 800-773-7752 (800-PRESPLAN).

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 800-773-7752 (800-PRESPLAN).

 주의:  한국어를  사용하시는  경우,  언어  지원  서비스를  무료로  이용하실  수  있습니다. 800-773-7752 (800-PRESPLAN)번으로  전화해  주십시오.