Mental health resources

Employee Assistance Plan benefits

Personalized care

Spring Health provides personalized support to connect you with resources and treatment to meet your needs, including coaching, therapy, and psychiatric care. And, on average, Spring Health can connect you with providers that meet your specific care needs within three days. That means you get the right care when you need it.

Personalized care also includes:

• Mental health care navigators, who are available to walk you through every step of your journey, tailoring care plans to your needs and advocating for you.
• A digital self-assessment that screens for different mental health conditions and helps guide you to appropriate care. Complete the self-assessment to get a personalized care plan matched to your needs. 
• Treatment recommendations provided with your personalized care plan may include on-demand wellness exercises, coaching, and/or clinical therapy and medication management. Along with personalized recommendations for treatment, you’ll receive the names of Spring Health providers that match your criteria. You’ll be able to see provider availability and be able to book an appointment online. 

Additionally, mental health care navigators are available to walk you through every step of your journey, tailoring care plans to your needs and advocating for you.

Clinical therapy sessions at no cost to you

As part of your EAP benefits, you and your covered family members ages 6 and older can receive up to six clinical therapy sessions per year from a Spring Health provider at no cost to you. This includes both in-person and virtual visits.

Integrated access with the Medical Plan

Spring Health is fully integrated with medical coverage through the Benefits Plan of the Presbyterian Church (U.S.A.) to provide ongoing outpatient care and a higher level of treatment for Medical Plan members who have additional needs:

• If you are using a Spring Health provider, you can remain in treatment with that provider without interruption to care or benefits, after using the six therapy visits provided through the EAP at no cost to you. Regular plan copays, deductibles, and/or coinsurance apply after the sixth visit.
• Spring Health’s partnership with Highmark BCBS effectively adds around 10,000 more providers to the Medical Plan’s network, giving you more options for easier access.

Who's eligible

You have access to EAP services if you are enrolled in the:

• PPO, EPO, or HDHP medical option*
• EAP without medical coverage (for example, through the Covenant Package)

How to access the EAP

Spring Health is available 24 hours a day, seven days a week at 844-931-4465. You can connect with them in the following ways:

If you're enrolled in the PPO, EPO, or HDHP medical option, visit care.springhealth.com/sign_in to create and activate your Spring Health account by clicking the Create Account button, or you can call Spring Health.

If you’re eligible for the EAP but do not have medical coverage (for example, you’re enrolled in the Covenant Package), call Spring Health and use the code BOP. You’ll be able to create a Spring Health account and start using your benefit right away.

If you need immediate crisis support, you can call Spring Health at 844-931-4465 to speak to a licensed professional without the need to register or log in to your account. 

Medical Plan benefits

Outpatient counseling

The Medical Plan covers care for depression, anxiety, and other mental health issues that includes therapy, treatment, and counseling on an outpatient basis. If you have medical coverage through the Board,* you do not need to begin counseling sessions through the EAP for the Medical Plan to cover eligible mental health services.

• In-network. If you're enrolled in the PPO, EPO, or HDHP and the therapist or counselor participates in the Blue Cross Blue Shield (BlueCard PPO) national network, the applicable network copays, deductibles, and/or coinsurance will apply.
• Out-of-network. If you are enrolled in the PPO, you may incur out-of-network costs (50% of the provider’s billed charges) if the therapist or counselor does not participate in the Blue Cross Blue Shield (BlueCard PPO) national network. If you are enrolled in the EPO or HDHP, out-of-network care is not covered.
  

Other outpatient services and inpatient care

In addition to outpatient visits, the Medical Plan covers the following types of treatment for behavioral health and substance use, including detoxification and treatment for symptoms of withdrawal. Note: These types of care must be precertified through Quantum Health:

• inpatient care, as well as partial hospitalization
  
• intensive outpatient care
• residential treatment center care

All applicable copays, deductibles, and/or coinsurance will apply. The EPO and HDHP cover network care only.

How to access Medical Plan benefits

To find participating BlueCard PPO therapists or facilities, log in to the MyQHealth website or mobile app, click My Plan, then CARE FINDER, and enter your ZIP code to search for providers by name or specialty (Counselor, Psychiatry, Psychologist, etc.). You can also contact Quantum Health and a Care Coordinator will help you locate network providers near you.

The Humana Group Medicare Advantage PPO plan

The Humana Group Medicare Advantage PPO plan includes benefits for mental health services provided on an inpatient basis, as well as outpatient mental health services provided by a state-licensed psychiatrist or doctor, clinical psychologist, clinical social worker, clinical nurse specialist, nurse practitioner, physician assistant, or other Medicare-qualified mental health care professional as allowed under applicable state laws. Plan copayments apply. For details, contact the Humana Customer Care team at 855-273-0021 (TTY: 711).

*Those enrolled in Triple-S or GeoBlue also have EAP, behavioral health, and substance use disorder benefits under their plans, but coverage details may differ. Consult your plan's provisions for details.