Mental health resources

As part of our commitment to wholeness, the Board of Pensions recognizes the need to elevate mental health and wellness for everyone. The following resources are available to you to support your mental health and well-being.

woman on the phone

Employee Assistance Plan benefits

Phone consultations

Through the confidential Employee Assistance Plan (EAP), eligible individuals have 24/7 access to licensed clinicians by phone for urgent mental health concerns. The counselor will listen and help guide you to a solution. In crisis situations, the counselor may refer you to appropriate resources if needed, including calling emergency services in acute situations.

Fast track appointments

If you need help locating an EAP network provider that has availability within the next five business days, call the EAP to speak with an EAP advocate (or use the live chat feature on Cigna's website) and tell them you'd like to fast track an appointment with a network counselor. You will be given names and contact information for network providers who have available appointments within the next five business days. You are then responsible for contacting the provider and making the appointment; EAP advocates cannot make appointments on your behalf.

Counseling through the EAP

In addition to unlimited phone consultations, the EAP provides up to six sessions per issue per year with a dedicated counselor in Cigna's EAP network, for assessments, short-term counseling, and referrals. Sessions may be in-person or virtual, and there is no cost to you.

Who's eligible

You and anyone who lives with you have access to EAP services at no cost if you are enrolled in

  • the PPO, EPO, or HDHP medical options*;
  • the Pastor's Participation or Minister's Choice benefits packages; or
  • the Medicare Supplement Plan. 

How to access the EAP

  • Phone consultations: Call the EAP at 866-640-2772 and ask to speak with a clinician or use the live chat feature of the Cigna website to schedule a call.
  • Face-to-face sessions: log on to Cigna's website, click Coverage, and use the Visit an EAP counselor link under Emotional and Family Support to fine EAP network providers. To see the counselor at no cost, you will need to give them an EAP code, available from Cigna's website or by calling the EAP.

If you need support beyond the six free EAP sessions and you have medical coverage through the Board of Pensions, the EAP can help you transition to using your behavioral health benefits under the Medical Plan. However, if you continue sessions with an EAP counselor who is not in the Medical Plan's network and you are enrolled in the EPO or HDHP, you will have no coverage after the six free sessions.

*Those enrolled in Triple-S or GeoBlue also have EAP, behavioral health, and substance use disorder benefits under their plans, but coverage details may differ. Consult your plan's provisions for details.

Medical Plan benefits

Outpatient counseling

The Medical Plan covers care for depression, anxiety, and other mental health issues that includes therapy, treatment, and counseling on an outpatient basis. If you have medical coverage through the Board,* you do not need to begin counseling sessions through the EAP for the Medical Plan to cover eligible mental health services.

  • If you're enrolled in the PPO, EPO, or HDHP and the therapist or counselor participates in the Blue Cross Blue Shield (BlueCard PPO) national network, the applicable network copays, deductibles, and/or coinsurance will apply.
  • Otherwise, you may incur out-of-network costs (if enrolled in the PPO) or you will have no coverage (if enrolled in the EPO or HDHP).

Other outpatient services and inpatient care

In addition to outpatient visits, the Medical Plan covers the following types of treatment for behavioral health and substance use, including detoxification and treatment for symptoms of withdrawal. Note: These types of care must be precertified through Quantum Health.

  • inpatient care, as well as partial hospitalization
  • intensive outpatient care
  • residential treatment center care

All applicable copays, deductibles, and/or coinsurance will apply. The EPO and HDHP cover network care only.

How to access Medical Plan benefits

To find participating BlueCard PPO therapists or facilities, log on the MyQHealth website or mobile app, click My Plan, then CARE FINDER, and enter your ZIP code to search for providers by name or specialty (Counselor, Psychiatry, Psychologist, etc.). You can also contact Quantum Health and a Care Coordinator will help you locate network providers near you.   

Medicare Supplement Plan

The Medicare Supplement Plan covers mental health and substance use disorder services that are covered by Medicare. These include certain screenings, services, and programs that aid in treatment and recovery. For more information, see the Medicare & You handbook, available from Medicare's website.

​988 Suicide and Crisis Lifeline

The 988 Suicide and Crisis Lifeline (previously known as the National Suicide Prevention Lifeline) is a national network of more than 200 crisis centers that helps people overcome crisis situations. These centers are supported by local and state sources as well as the Department of Health and Human Services' Substance Abuse and Mental Health Services Administration (SAMHSA).

Anyone experiencing suicidal thoughts, substance use crisis, mental health crisis, or any other kind of emotional distress can call or text 988 or chat 988lifeline.org for 24/7 access to trained crisis counselors. People can also dial 988 if they are worried about a loved one who may need crisis support.