Key dates for care navigation

Care navigation is a new feature of the Medical Plan provided by the Board of Pensions in partnership with Quantum Health, effective April 1, 2022. Look for materials from the Board of Pensions to help employees understand what care navigation is, why it’s important, and how to get the most from this valuable feature.

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Just as the Board of Pensions is committed to helping members have successful health outcomes, we are committed to helping them understand and get the most value from their benefits. This is especially true when introducing a new feature such as care navigation. As April 1 approaches, employees enrolled in the PPO, EPO, and HDHP will receive multiple communications through different channels to help them understand how they can benefit from care navigation and how to access this important new feature of their medical benefits. Here's a preview of what to expect and when. Be sure to follow us on Facebook and Twitter, too, for all the latest news.

Care navigation communications to employees: What’s happening when
Email announcing care navigation and providing an overview of what it is and what it means for employees and their covered family members Sent January 18
Home mailer reinforcing messages from announcement email (above) Mailed mid-January
News articles to educate employees about care navigation, how it works, why it’s important, and how it supports themFeatured in January, February, and March Board Connections e-newsletters and available on

Care navigation employer toolkit, including posters, flyers, and other materials employers can use to educate and engage employees

Available early February on
Care navigation brochure outlining how Quantum Health Care Coordinators will support employees on their healthcare journeys and when to contact Quantum Health Mailed late February
Email with key messages from care navigation brochure (above)Sent week of February 21
Quantum Health Care Coordinators reach out to employees currently working with a Highmark Blue Cross Blue Shield nurse about transitioning to Quantum Health starting April 1, 2022.Late February-early March
Postcard with contact information (website, mobile app, and toll-free number) for Quantum HealthMailed early March
New medical and prescription ID cards including Quantum Health contact information; medical ID cards will include an updated list of the tests and procedures that must be precertified effective April 1, 2022. Mailed mid-March
Get the Most from Your Medical Benefits mailer highlighting features of the Medical Plan — including care navigation, the Employee Assistance Plan (EAP), Livongo for Diabetes, and Call to Health — and how to access them Mailed late March
Email announcing the Quantum Health website is live and phone lines are openApril 1, 2022
Mailer reminding employees that Quantum Health’s Care Coordinators are available to answer their benefits questions, provide assistance, and guide them on their healthcare journeys. Mailed early June