Using your prescription drug benefits

Use your local participating pharmacy to fill short-term prescriptions (up to a 30-day supply), and, if you choose, long-term prescriptions as well. Present your Express Scripts ID card to take advantage of reduced network rates.

To find participating pharmacies, register and log on to the Express Scripts website or call Express Scripts at 800-344-3896. You may also call Quantum Health at 855-497-1237 for personalized assistance.

If you fill a prescription at an out-of-network pharmacy, you must pay the entire cost for the medication and then submit a claim to Express Scripts for reimbursement. Claim forms are available on the Express Scripts website. You may also call Quantum Health to request a form.

To file claims

• log on to the Express Scripts website;
• click Forms from the menu under Benefits;
• click the Start a Claim button under Request Reimbursement; then
• click Get Started and follow the prompts to upload your receipts and submit your claim.

You can also print and mail copies of your claim form and receipts to Express Scripts. Log on to the Express Scripts website for forms and instructions. You may also call Quantum Health at 855-497-1237 for personalized assistance.

Using mail order

You can get a 90-day supply of your medication through Express Scripts Pharmacy home delivery service for less than you would pay at a retail pharmacy. To use the mail-order service, do either of the following:

• Have your doctor e-prescribe or fax the prescription to Express Scripts.
• Mail the written prescription(s) from your doctor along with the required copayment in the envelope provided with your welcome package from Express Scripts. Forms are also available at express-scripts.com.

Medications are shipped via standard service at no cost to you. Express shipping is also available for an additional fee. You can also set up auto refill and auto renewal of your prescriptions at the Express Scripts website.

You may also call Quantum Health at 855-497-1237 for assistance with using mail order.

Using the Express Scripts website

You can use the Express Scripts website to

• find participating retail pharmacies near you;
• see how much certain medications will cost;
• refill and renew home delivery prescriptions;
• check order status;
• receive timely medication alerts;
• find available lower-cost medication options; and
• ask questions of a pharmacist online.

You’ll need to register if it is your first visit; you will be asked to provide your member ID number (shown on your Express Scripts prescription ID card) and email address. Or, you may call Express Scripts at 800-344-3896.

You can use the Express Scripts mobile app to view your medications and set reminders for when to take them or to notify you when you are running low. You can also get personalized alerts, check for lower-cost prescription options available under your plan, and display a virtual member ID card that you can present at the pharmacy.

ID cards

When you enroll in the PPO, EPO, or HDHP, in addition to your medical ID cards, you will receive a welcome package from Express Scripts with two prescription drug ID cards. The cards are for you and all enrolled family members. You can order additional ID cards by calling Express Scripts at the number on the back of the card or by calling Quantum Health at 855-497-1237.

You can also print your prescription drug ID card from the Express Scripts website or display a virtual ID card on your smartphone using the Express Scripts mobile app.

Print an ID card

1. Log on to the Express Scripts website.
2. From the home page, select Prescription ID Card from the menu under Account.
3. Click the Download Card button.

View a virtual ID card

1. Log in to the Express Scripts mobile app.
2. Tap the More icon.
3. Tap Prescription ID Card.
4. An image of your prescription drug ID card will appear.