How to access EAP services and resources

To access Employee Assistance Plan (EAP) services and resources, call 866-640-2772, 24 hours a day, 7 days a week, to speak with an EAP advocate, or visit the Cigna website (one-time registration required).

New for 2022: Starting January 1, 2022, the Medicare Supplement Plan will include all EAP services.

By phone

Call 866-640-2772. EAP advocates are available 24/7 to listen to your concerns, help guide you to a solution, and direct you to helpful resources.


Log on to > Coverage > Employee Assistance Program (EAP) to live chat with an EAP advocate, schedule a phone consultation with a clinician, get an EAP code for face-to-face visits, and locate work-life balance resources. A one-time registration is required. Enter pcusa for Employer Name or ID when prompted.

Note: To protect your personal information, Cigna’s website now requires two-step authentication (MFA) for online account access. If you previously registered on the site before MFA was required, you may need to complete the two-step authentication process before you can access your account.

Steps to register

  • Click Register to create an account and set up a username and password.
  • Follow the step-by-step instructions to enter your name, date of birth, and ZIP code, clicking Next after completing each step.
  • For What best describes you, select I want to register for the Employee Assistance Program ONLY.
  • When you reach the Confirm Your Identity screen, follow these instructions:
    • Enter pcusa for Employer Name or ID.
    • For Your Relationship to the Employee, select Employee or Other person living in the home (household member).
  • Select your security questions.
  • Create a username and password that you will use to access your EAP coverage on the Cigna website, enter your email address, review, and click Create Account.

If you or a member of your household has any problems with the online EAP registration process, call the customer support line at 800-853-2713. When asked for an ID number or Social Security number, state, "I don't have it," to connect to a customer service representative.

Work/life balance resources

The EAP also offers resources to help you balance your work and life needs on topics such as

  • child behavioral issues;
  • aging;
  • personal growth;
  • relationships;
  • time management;
  • healthy eating;
  • career development;
  • home buying or selling; and
  • living abroad.

To access these resources, including articles, checklists, and e-learning materials

  • log on to the Cigna website;
  • select Employee Assistance Program (EAP) under Coverage; and
  • click on the Work/Life Resources link.

Note: Those enrolled in Triple-S or GeoBlue also have EAP benefits under their plans, but coverage details may differ. Consult your plan's provisions for details.