To access Employee Assistance Plan (EAP) services and resources, call 866-640-2772, 24 hours a day, 7 days a week, to speak with an EAP advocate, or visit the Cigna website (one-time registration required).
New for 2022: Starting January 1, 2022, the Medicare Supplement Plan will include all EAP services.
Call 866-640-2772. EAP advocates are available 24/7 to listen to your concerns, help guide you to a solution, and direct you to helpful resources.
Log on to mycigna.com > Coverage > Employee Assistance Program (EAP) to live chat with an EAP advocate, schedule a phone consultation with a clinician, get an EAP code for face-to-face visits, and locate work-life balance resources. A one-time registration is required. Enter pcusa for Employer Name or ID when prompted.
Note: To protect your personal information, Cigna’s website now requires two-step authentication (MFA) for online account access. If you previously registered on the site before MFA was required, you may need to complete the two-step authentication process before you can access your account.
If you or a member of your household has any problems with the online EAP registration process, call the customer support line at 800-853-2713. When asked for an ID number or Social Security number, state, "I don't have it," to connect to a customer service representative.
The EAP also offers resources to help you balance your work and life needs on topics such as
To access these resources, including articles, checklists, and e-learning materials
Note: Those enrolled in Triple-S or GeoBlue also have EAP benefits under their plans, but coverage details may differ. Consult your plan's provisions for details.