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Teladoc

If you are enrolled in one of the three medical options (PPO, EPO, or HDHP), you have access to a telemedicine option, provided by Teladoc. With Teladoc, you can consult with a doctor, anytime, anywhere, for less than the cost of an office visit.

The telemedicine option, provided by Teladoc, gives you 24/7 access to U.S. board-certified doctors through the convenience of phone, video, or mobile app visits. Teladoc does not replace your primary care physician. It is a convenient, affordable option that allows you to consult with a physician when a trip to your doctor's office isn't practical, such as when you are traveling or in the middle of the night.

Teladoc doctors can diagnose and treat — as well as prescribe medication, when appropriate — many acute medical conditions:

  • sinus problems
  • bronchitis
  • allergies
  • cold and flu symptoms
  • respiratory infections
  • ear infections

With your consent, Teladoc will provide information about your Teladoc consult to your primary care physician.

Cost

If you are enrolled in PPO or EPO, you pay just a $10 copay for each Teladoc consult.

If you are enrolled in the HDHP, your cost for a Teladoc consult is $55. You pay this amount out-of-pocket until you've paid your annual deductible. Once you've met the deductible, the plan pays 80 percent and you pay 20 percent, until you reach the annual total maximum out-of-pocket amount; then the plan pays 100 percent of the cost for the rest of the year.

Using Teladoc

You can access Teladoc 24/7 online or by calling 800-835-2362.

Before using Teladoc for the first time, set up an account:

  1. Visit the Teladoc website, click Setup my account, and follow the onscreen instructions.
  2. Log in, select Health under Medical Info, and complete the questions; then click Save medical history.
  3. Request a consult.

Be sure to update your account if your medical information or personal details, such as your address, change. Keeping your information up to date will help you get the most from your benefits.

Teladoc mobile app

With the Teladoc mobile app, you can schedule a consult with a Teladoc doctor, manage your medical history, or send a prescription to the nearest pharmacy — all from the palm of your hand. To download the free app, open the Apple App Store or Google Play Store and search for Teladoc. 

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