Employee Assistance Plan
The Employee Assistance Plan (EAP) is provided by Spring Health in partnership with Highmark Blue Cross Blue Shield. Spring Health offers easy access to high-quality mental health care and support for all of life’s challenges, from personal crises, to health issues, to work-related problems.
Eligibility
You can use EAP services if you:
- are enrolled in the PPO, EPO, or HDHP medical option
- have EAP access without medical coverage (for example, through the Covenant Package)
Connect with Spring Health
If you're enrolled in the PPO, EPO, or HDHP medical option, visit care.springhealth.com/sign_in to create and activate your Spring Health account by clicking the Create Account button, or you can call Spring Health at 844-931-4465. Care support is available Monday-Friday, 8 a.m.-11 p.m. ET.
If you’re eligible for the EAP but do not have medical coverage (for example, you’re enrolled in the Covenant Package), call Spring Health at 844-931-4465 and use the code BOP. You’ll be able to create a Spring Health account and start using your benefit right away.
If you need to talk to someone right away, Spring Health provides 24/7 crisis support. Call 844-931-4465 and choose option two to speak to a licensed professional without the need to register or log in to your account.
EAP services
All care with Spring Health is private and confidential, including:
Digital self-assessment
Spring Health’s digital self-assessment screens for different mental health conditions and helps guide you to appropriate care. Complete the self-assessment to get a personalized care plan matched to your needs.
Treatment recommendations provided with your personalized care plan may include on-demand wellness exercises, coaching, and/or clinical therapy and medication management. Along with personalized recommendations for treatment, you’ll receive the names of Spring Health providers that match your criteria.
Clinical therapy sessions at no cost to you
You and your covered family members ages 6 and older can receive up to six clinical therapy sessions per year from a Spring Health provider at no cost to you. This includes both in-person and virtual visits.
When looking for a therapist, Spring Health’s search tool allows you to filter by specialty (including faith-based), ethnicity, language, gender, and session type (virtual or in-person).
- Appointments are typically available within three days or fewer with the help of a Spring Health care navigator.
- EAP benefits are fully integrated with medical coverage through the Board to provide ongoing outpatient care and a higher level of treatment if you have additional needs.
- All Spring Health providers are in-network for the Medical Plan, providing you with seamless care on your mental well-being journey. Regular plan copays, deductibles, and/or coinsurance apply after the sixth visit.
Mental health care navigation
Spring Health’s licensed care navigators are available to help you find a provider and provide additional support when you need it. Mental health care navigators are available to:
- assist during a crisis
- advocate for your immediate needs
- discuss your long-term goals
- review your digital mental health self-assessment
- recommend care options
- provide emotional support
Unlimited coaching
You can access unlimited virtual coaching sessions with certified coaches who can help you build better habits, navigate life transitions, improve communication skills, and set and achieve your goals.
Coaching programs can help with a wide range of topics:
- personal development, including life transitions, identity support, career growth, self-development, and work-life balance
- health and wellness, including nutrition, physical activity, stress management and resiliency, sleep habits, and self-care
- parenting, including behavioral concerns, neurodiverse advocacy and education, academic readiness and stress, and supporting children in therapy
Mental health exercises
Spring Health offers a digital library of on-demand mental wellness exercises called Moments, so you can develop long-term skills or get immediate relief anytime, anywhere.
The Moments library offers quick tips and exercises on a variety of subjects related to your mental well-being, like anxiety, depression, burnout, sleep, relationships, substance use, and mindfulness.
Guidance for work/life needs
Spring Health works with you to understand your personal needs and provides guidance and support in the following areas, to name a few:
- legal and financial matters
- adoption
- child care and elder care
- pet sitters/kennels, pet obedience training
- home repair, chore services/house cleaning
- transportation and travel services
- education programs, schools for exceptional children
- moving/relocation services
Note: Those enrolled in Triple-S or GeoBlue also have EAP benefits under their plans, but coverage details may differ. Consult your plan's provisions for details.